Call Quality Issues

The quality of your calls can be affected by a range of factors, including network instability and device issues. Poor call quality can manifest in various ways, such as audio lags, freezing audio, robotic sounds, and an overall decline in call quality. Three common causes of network instability are latency, jitter, and packet loss.

Packet loss occurs when some packets of data are lost during transmission over the internet. This can result in a drop in audio quality, leading to poor call quality. Latency refers to the time it takes for data to be sent and received. High latency can cause delays and lags in the call, further degrading the call quality. Jitter, on the other hand, occurs when packets of data arrive in the wrong order, leading to choppy audio.

To troubleshoot poor call quality, you can try the following options:

• Check your devices for loose connections that may be causing echoes or robotic sounds.
• Adjust your audio gains if the audio feels distant or has jitter.
• Use wired headsets to improve call quality.
• If you're using a VPN to connect to your office network, check with your system administrator for congestion issues.
• Switch to Ethernet (wired connection) to increase the speed and reliability of your network connection.
• Ping and check the reachability of the Samespace servers. Issues can arise if packet losses are greater than 5%.
• Here's how you can ping and check the reachability of the Samespace servers:

For Windows:

1. Open Command Prompt.
2. Type "ping cluster_id.samespace.com -t" in the command prompt to ping and check the reachability of the Samespace servers.
3. Press Ctrl+C to see your ping statistics, including packets sent, received, and round-trip time.

For Mac:

1. Open Terminal.
2. Type "ping .samespace.com" in the command prompt to ping and check the reachability of the Samespace servers.
3. Press Command+C to see your ping statistics, including packets sent, received, and round-trip time.