Pulse API

Samespace Live Data

The Samespace Pulse API is a powerful tool that allows developers to access real-time call center data and integrate it into their own applications. By following the steps outlined in this support document, you can get started with the API and begin building powerful applications that make use of call center metrics.Samespace live data API allows you to fetch the following real-time stats.

POST URL: https://cluster_id.samespace.com/pulse/api/live

{
  "cloud_id": "leap",
  "auth_token": "538d1ae0-3e9f-11ea-9d9c-394a26b437b0",
  "team_names": ["team_name #1", "team_name #2"]
}

Data Fields

• Agent : Agent Name, Talking, Chatting, Online with duration
• Team: Team Name, Call Queue Count, Chat Queue Count